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商品編號： 9-602-156 出版日期： 2002/06/21 作者姓名： Oliva, Rogelio;Gittell, Jody Hoffer;Lane, David 商品類別： Operations management 商品規格： 23p 再版日期： 地域： Maryland 產業： Airlines 個案年度： 2001 - 2001
商品敘述：
The number of connecting passengers through Southwest Airlines'' Baltimore station has grown 100% CAGR since 1997. Originally designed as a point-to-point network, this load of connecting passengers has been stressing Baltimore ground operations, resulting in an erosion of service quality and difficulties in achieving fast plane turnarounds--one of the key elements of Southwest''s low-cost strategy. This case presents comparative data to illuminate the key elements of Southwest''s operating strategy and provides detailed information about the activities and information flows required to turn around a plane, allowing for a meaningful analysis of the process--e.g., resource utilization, capacity, bottlenecks, and coordination mechanisms. A rewritten version of an earlier case.
涵蓋領域：
Service management;Operations & processes
相關資料：
Case Teaching Note, (5-603-055), 22p, by Rogelio Oliva;Spreadsheet Supplement, (XLS267), 0p, by Rogelio Oliva, Jody Hoffer Gittell, David Lane
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